FREQUENTLY ASKED QUESTIONS

We will conduct our standard editing on all sessions, including sky replacements on exterior photos when needed and the replacement of blank TVs with a picture of the house's exterior. We do not offer shadow or light flare removal. Examples would be light shining onto the floor through a window or shadows created by a house or tree.

We offer a 24-hour guarantee on all photography images and a 72-hour guarantee on all videography. 

We do not count the number of photos we take. We take the images that matter. We take the number of shots necessary to allow the realtor to choose which photos tell the story of your listing.

To download your photos and to make a payment for your shoots, you will log into the Client Center at: Client Dashboard

Once you log in, click "View" to the right of the addresses. You will then be directed to the project dashboard for that address. You can download your photos (MLS or full size) and videos, make a flyer, or see your property website. To make a payment, scroll toward the bottom until you see the "Make a Payment" button. It will then direct you to another screen where you will select "Pay balance now by credit card."

Generally, this is what we photograph: exterior, entryway, living room, kitchen, breakfast nook, dining room, office, formal living room, game room, master bedroom, master bathroom, secondary bedroom, and secondary bathrooms. If you would like anything else photographed, please let us know.

Will the photographer assist with staging and moving things out of the way?

Yes, we will help, as we know it is only sometimes possible to be 100% ready. If you don't want the photographer to move items, please let them know.